Refund policy
We want you to be pleased with your nackt order. If the fit is not right, or you decide the product is not for you, you may return eligible items purchased directly from nacktshoes.com within 30 days of delivery for a refund.
Starting a return
Please start your return through our returns portal. You will need the email address used at checkout.
If you have any trouble accessing the portal, please contact us at hello@nacktshoes.com
Condition of returned items
To be eligible for a return, items must be returned in the same condition in which they were received - unworn, unused and in their original packaging.
Shoes should be tried on indoors only, on a clean surface, until you are sure of the fit. Please return footwear in its original shoe box, and do not use the shoe box itself as the outer shipping box where possible.
Return shipping
Unless an item is faulty, damaged, or sent in error, return shipping costs are the customer’s responsibility.
Return options and rates are shown in the returns portal. As a guide:
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UK returns from £3.50
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US returns from £15.00
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Netherlands returns from £12.00
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Ireland returns from £7.50
For all other countries, available services and rates are calculated in the portal.
Refunds
Once your return has been received and checked, we will issue any approved refund to the original payment method.
We aim to process refunds promptly and, where applicable, no later than 7 days after receiving the returned goods or evidence that they have been sent back.
Original outbound delivery charges are not refunded unless the item is faulty. Orders placed with our UK free delivery are refunded entirely.
Exchanges
Where an exchange option is available in the returns portal, you may use it to request another size or colour.
If an exchange option is not available for your order, please return the original item for a refund and place a new order.
Faulty, damaged, or incorrect items
If your item arrives faulty, damaged, or incorrect, please select this option in the returns portal or contact us at hello@nacktshoes.com as soon as possible, including your order number and, where helpful, photographs of the issue.
If we confirm that an item is faulty or that we sent the wrong item, we will cover the cost of return shipping and provide an appropriate remedy.
Socks and other accessories
Socks must be unworn and returned in their original condition, with any tags and packaging intact.
Orders placed with stockists
This policy applies only to items purchased directly from nacktshoes.com.
If you purchased your nackt products from a retailer or stockist, please contact them directly, as their own returns policy will apply.